Fast Refills With Free GTA Delivery
Prescription Refills in Toronto
Running low on a medication? Request your refill online, by phone, or in person at Cloud Pharmacy, and we’ll have it ready for pickup at 55 Dundas St E or delivered free to your door anywhere in the GTA. If you have no refills left, we’ll contact your prescriber for you.
100%
Free
24 Hrs
OCP
Never Run Out of Your Medication Again.
Three easy ways to refill, and free delivery on every prescription.
Online
Refill Request Form
Send a request any time. We review it within one business day.
1 Call
Refill by Phone
Call 647-748-1337 with your prescription number or medication name.
Free
GTA Delivery
Delivered free across the GTA, or ready for pickup in store.
A prescription refill is a repeat fill of a medication your prescriber has already authorized. Most maintenance medications, such as blood pressure, cholesterol, thyroid, birth control, and asthma medications, are written with refills so you can collect more without seeing your doctor each time.
At Cloud Pharmacy, every refill is checked by a licensed pharmacist before it goes out, and we bill your private insurance, OHIP+, or Ontario Drug Benefit coverage directly, so you only pay any remaining co-pay.
Refill or Renewal: What's the Difference?
A refill uses the repeats already on your prescription. A renewal is needed when those repeats run out or the prescription expires. When you ask us for a medication with no refills remaining, we contact your doctor or nurse practitioner for authorization. For many ongoing medications, an Ontario pharmacist can also renew the prescription directly when it is safe to do so. Learn more about online prescription renewals, or read our guide: No refills left? What to do next.
Send Your Request: Use the online refill request form, call 647-748-1337, or visit us in store. Your prescription number helps, but your name and medication are enough.
We Check Your Refills and Coverage: We confirm refills remain on file and bill your insurance plan directly. If none remain, we contact your prescriber.
Pharmacist Review: A licensed pharmacist checks the dose, the timing, and any new medications you’ve started, to catch interactions before your refill is filled.
Pickup or Free Delivery: We call to confirm, then have your medication ready for pickup or delivered free to your home, office, or campus residence.
Prescription Transfer
Moving from another pharmacy? Tell us where your prescriptions are, and we'll contact your old pharmacy and transfer your remaining refills for you. There's no fee, and the request takes about two minutes.
- We contact your old pharmacy
- Remaining refills moved over
- Free, usually within 24 hours
Online Prescription Renewals
Out of refills on a medication you take long term? Request a renewal online and we'll work with your prescriber or, where appropriate, have a pharmacist renew it, so there's no gap in your treatment.
- Request from any device
- Prescriber contacted for you
- 24-hour standard turnaround
Medication Synchronization
Taking several medications with different refill dates? We align them to a single date each month, so every refill is ready together and arrives in one delivery instead of several separate trips.
- One refill date a month
- Fewer trips and missed doses
- No extra charge
Blister Packs
Refills packed into weekly blister packs, sorted by day and time, make it easy to see whether a dose has been taken. Every pack is checked by a licensed pharmacist before it leaves the pharmacy.
- Sorted by day and time of dose
- Pharmacist-checked for accuracy
- Delivered with your refills
Senior Pharmacy Services
Refill coordination, caregiver updates, and free home delivery for older adults across Toronto. With consent, we keep families informed so no refill is missed in winter weather or with limited mobility.
- Caregiver refill updates
- Free MedsCheck reviews
- Doorstep delivery across the GTA
Drug Coverage Help
Not sure what your plan covers? We bill private insurance, OHIP+, the Ontario Drug Benefit, and the Trillium Drug Program directly, and explain what you'll pay before your refill is filled.
- Direct billing to your plan
- OHIP+, ODB and Trillium support
- Co-pay explained upfront
Refilling a prescription should take a minute, not a morning. Here is what makes it easy with us:
Free Delivery: Free prescription delivery across the GTA, with same-day delivery available across downtown Toronto.
Direct Insurance Billing: We bill private plans, student plans, OHIP+, and the Ontario Drug Benefit directly.
Refill Reminders: Ask us to remind you when a refill is due, or line everything up with medication synchronization.
A Pharmacist Check Every Time: Every refill is reviewed for dose changes and interactions before it is released.
Open Seven Days a Week: Monday to Friday 8:30 AM – 7:30 PM and weekends 9:00 AM – 5:00 PM, two minutes from Dundas subway station.
Anyone taking a regular medication can refill with us. Our refill and delivery service is especially useful for:
Seniors & Caregivers
Getting to the pharmacy isn't always easy, especially in winter or with limited mobility. We deliver refills free to homes across Toronto, North York, Scarborough, and Etobicoke, and keep family caregivers updated on upcoming refills, with the patient's consent.
Downtown Students
We're steps from Toronto Metropolitan University and close to the University of Toronto and George Brown College. Refill between classes, bill your student health plan directly, or have your refill delivered free to your residence or apartment.
Busy Downtown Professionals
Working in the Financial District or around Yonge-Dundas? Send a refill request from your desk and pick it up on your way home, or have it delivered to your office or condo. Delivery is free, and there's no waiting in line at the counter.
If your prescriptions are at another pharmacy, moving them takes about two minutes and costs nothing:
Submit a Transfer Request: Tell us your name, date of birth, and the name of your current pharmacy.
We Contact Your Old Pharmacy: Our pharmacists transfer your prescriptions and remaining refills directly.
Refill With Us From Then On: Request future refills online or by phone and choose pickup or free delivery.
Some controlled medications cannot be transferred between pharmacies under federal law. For those, your prescriber can send a new prescription directly to us.
Free Refill Delivery
Serving Downtown Toronto & the GTA
Refills are delivered free on all prescription medications, with same-day delivery available across downtown Toronto. Add over-the-counter items to a prescription order and they come along at no extra charge.
Discreet, Reliable Delivery
Plain packaging, delivered on your schedule
Every refill is sealed in plain, unbranded packaging and delivered to your home, office, or campus residence. We coordinate a delivery time with you, or with your caregiver, so someone is there to receive it.
Medications that need refrigeration are packed to stay at the right temperature on the way to you.
Frequently Asked Questions
How do I request a prescription refill?
You can use the online refill request form on our homepage, call us at 647-748-1337, or visit the pharmacy at 55 Dundas St E. Your prescription number helps, but your name and the name of your medication are enough for us to find it.
How long does a prescription refill take?
We review online refill requests within one business day and call you to confirm pickup or delivery. If your prescription has no refills left, we need authorization from your prescriber or a pharmacist renewal first. Our standard renewal turnaround is 24 hours.
What happens if I have no refills left?
We will contact your doctor or nurse practitioner to request a renewal. For many long-term medications, an Ontario pharmacist can also renew your prescription directly when it is safe to do so. Controlled substances always need a new prescription from your prescriber.
Can I refill a prescription that is at another pharmacy?
Yes. We transfer your prescription and remaining refills from your current pharmacy at no cost, usually within 24 hours. Certain controlled substances cannot be transferred, so for those your prescriber will need to send a new prescription to us.
Is prescription refill delivery free?
Yes. We deliver prescription medications free throughout the Greater Toronto Area. Over-the-counter items on their own do not qualify, but they are delivered free when ordered with at least one prescription.
Can you remind me when a refill is due?
Yes. Ask our team to set up refill reminders, or enrol in medication synchronization so all your refills fall on the same day each month.
Request Your Refill Today
Send us your refill request online or call 647-748-1337. We’ll check it, bill your coverage, and have it ready for pickup or free delivery anywhere in the GTA.