Cloud Pharmacy is committed to protecting the privacy, security, and confidentiality of all personal information and personal health information shared with us. This Privacy Policy explains how we collect, use, disclose, and protect information through our website and online services.
Compliance With Privacy Laws
Cloud Pharmacy is located in Ontario, Canada.
We comply with:
PHIPA (Personal Health Information Protection Act – Ontario)
PIPEDA (Personal Information Protection and Electronic Documents Act – Canada, where applicable)
We follow all legal requirements regarding the collection, use, and protection of personal health information.
Information We Collect
We may collect the following types of information through our website:
Personal Information
Name
Email address
Phone number
Address (if provided)
Date of birth (if provided)
Personal Health Information
Prescription details
Medical history information you provide to us
Medication transfer information
Health-related details you submit in online forms or PrEP consultation requests
Technical Information
IP address
Browser type
Device details
Website usage and analytics data
How We Use Your Information
We use your information to:
Process prescription refills, transfers, and pharmacy services
Book consultations and respond to inquiries
Provide PrEP and clinical service support
Communicate with you regarding your care or questions submitted
Improve our website, services, and patient experience
Meet professional, legal, and regulatory requirements
We do not sell, trade, or rent personal information or health information for marketing.
Consent
By using our website and providing information voluntarily (through forms or contact pages), you consent to the collection and use of that information as described in this policy.
You may withdraw consent at any time, subject to legal restrictions, by contacting us.
Information Storage and Security
We take reasonable and appropriate security measures to protect personal information, including encryption, secure servers, and restricted access.
All prescription and pharmacy records are stored in secure, professional pharmacy systems in compliance with Ontario College of Pharmacists requirements.
Cookies and Website Analytics
Our website may use cookies or analytics tools to improve website performance and user experience. Cookies can be disabled through your browser settings if preferred.
Third-Party Services
We may work with trusted third parties (e.g., secure email, hosting providers, analytics). These third parties are required to protect your information and are not permitted to use it for marketing.
Access, Correction, or Requests
You have the right to:
request access to your personal information,
correct inaccurate personal information, and
request clarification about our privacy practices.
We will respond in accordance with PHIPA timelines and guidelines.
Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of personal information, contact us at:
